If you have any second thoughts about our products, we want to make it as simple as possible for you to resolve any issues.
This is how we’ll get you sorted:
What if my order arrives damaged, or there is missing product?
Please reach out to our customer service team via [email protected] for any order issues. Be sure to include the ORDER# located on the bottom of your product box in your initial email so we can best assist you. We’re standing by and will do everything on our end to ensure 100% transparency on sorting out your order.
Please note that SpotOff® does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Can I cancel or change my order after its been placed?
Orders can be cancelled as long as they have not been fulfilled and shipped out yet. If you need to make a change to your order, please don’t hesitate to reach out to our customer service team at [email protected]
How do I return a product?
If you don’t love your SpotOff® purchase, please contact our customer service team at [email protected] to start the return process.
Will I have to pay for return shipping fees?
Yes. You are responsible for paying shipping costs when returning for a refund. A refund will be processed once we receive the product back. Please note that if a return item is lost in transit, we cannot issue a refund.